Shipping Policy

At Wild Heartistry, every order is prepared with care and intention. We’re proud to ship worldwide and work hard to get your items to you safely and as quickly as possible.

Processing Times

Orders are typically processed within 1–5 business days.

Please note that some items, including made-to-order apparel, print-on-demand products, or custom pieces, may require additional production time before shipping.

If your order contains multiple item types, items may ship separately depending on where they are fulfilled.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Delivery destination

• Package weight and size

• Carrier rates

• Products ordered

• Fulfillment location(s)

This ensures you are charged the most accurate available shipping rate for your order.

Free Shipping Offers

From time to time, Wild Heartistry may offer free shipping promotions or free shipping thresholds on qualifying orders. These offers will be displayed at checkout when available.

Estimated Delivery Times

Delivery estimates begin after processing and production are complete.

Canada

Estimated delivery: 2–8 business days

United States

Estimated delivery: 4–10 business days

International

Estimated delivery: 7–21 business days

Please note these are estimates only and may vary due to customs processing, weather delays, carrier issues, or seasonal demand.

Tracking Information

Tracking will be provided when available once your order has shipped. Some lower-cost international services may have limited tracking updates.

Customs, Duties & Taxes

International orders may be subject to customs fees, duties, VAT, or import taxes charged by your country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Split Shipments

Because we ship from multiple fulfillment partners and locations, orders containing multiple items may arrive in separate packages at different times.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. Wild Heartistry is not responsible for delays or losses caused by incorrect or incomplete addresses.

Lost, Delayed or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us at the earliest opportunity and we’ll do our best to help resolve the issue with the carrier.

Contact Us

For shipping questions, order support, or tracking assistance, please contact us through our website contact form or by email.